Scheduled & Unscheduled Outages
AirSPEED Wireless' goal is to keep all systems online all the time, however from time to time outages can occur.
Sometimes outages are planned such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers and emailed notifications are sent to all our subscribers telling them who will be affected and for how long. All planned outages will be noted on this page.
Other unscheduled outages which may occur can be the result of equipment failure, either here or from our upstream providers (the ones who provide us with internet access) as well as power outages. Our office uses a generator to keep our systems online however if there is no power in your area it will affect your internet service until its restored. Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down. Our technicians are immediately informed of outages and respond as soon as possible. Some outages occur in remote locations and require time to access the sites, so some time may be involved, please be patient.
How to Restore Services
We will advise in our email if anything needs to be done on your end to resume services, in most cases nothing on your end will need to be done and service will resume automatically upon being restored. However in some cases, such as power outages, you may require resetting some of your equipment.
| Restore Internet Service |
Restore NetCall Digital Telephone |
